Complaints Procedure
About this website or your enquiry
If your complaint is about A & N Vans, this website, or how your enquiry was handled before being passed to Vanaways, contact us by email at nathan.elliott@worldwidepay.co.uk, by phone on 07850 401801, or by post to 4 Alsop Way, St Neots, PE19 6AZ. Please include your name and contact details, the van or enquiry the complaint relates to, what happened, and what outcome you're looking for. We'll acknowledge your complaint promptly and aim to resolve it within a reasonable time.
About your finance agreement
Once you're introduced to Vanaways, they handle your finance application and agreement directly, and are the FCA-regulated party responsible for it. Complaints about a finance agreement, credit decision, or anything Vanaways handled directly should go to Vanaways under their own complaints procedure.
Financial Ombudsman Service
If a complaint about your finance agreement isn't resolved to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service, free of charge, at financial-ombudsman.org.uk.
See also our commission disclosure.